FAQ

Account

From the PoweraddMall homepage, click 'My account', then 'Recover password', Enter the email address used to create your PoweraddMall account, click “Recover”, then we will send you an email with instructions to reset your password.

If you are not receiving the e-mail, please check your spam folder and social tab. If you are still not receiving the email, please try to use a different browser to operate it again or contact us through the chat window on the homepage.

You can contact our online support team:
Chat window on the homepage of PoweraddMall or customer service email: ipoweradd@outlook.com,tell us your name we will help to find it or you can also create a new account.

Order

Log in to your PoweraddMall Account, click“My Account”, then select “My orders”in the pull-down menu.

Since orders begin processing right away, changes can't be made to existing orders. If you need change the delivery address or the items in your order, you can attempt to cancel and place a new order for the correct items/to the different shipping address. We cannot edit an order you already placed.

Canceling an order is one of the last things we want to do, but some situations come up where cancellation is the best option to save you time and money.

The most common reasons an order might be canceled are:

The item is out of stock Listing errors Incorrect product listed Unsupported area.

We will contact you if any part of your order is canceled or if we need additional information to process your order.

Scheduled delivery orders can be canceled 24 hours prior to your selected delivery date for full refund.

Parcel delivery orders cannot be canceled, but you can return it within our 14 free return days.

If you are having issues with a promotion code, please contact us online for assistance.

Payment

Payment is taken during the checkout process when you pay for your order. The order number that appears on the confirmation screen indicates payment has been successfully processed.

So far we accept PayPal®, other payment ways are in testing.

For any technical difficulties you are experiencing with our website, please email us at poweradddirect@gmail.comor contact us online, we will reply you within 24 hours.

Shipping&Delivery

Normally $6 for each package and free shipping for purchasing over $30

Once your order is picked up by the carrier at our warehouse, we will send you a shipment tracking update email with the estimated delivery date and tracking number.

If you believe your order should have shipped but you did not receive the email, please check your junk email, or contact our online chat.

USPS and UPS are our logistics partners to ship out PoweraddMall products. we will choose the carrier that we think works best for our customers.

US only.

5-7 business days.

We will promptly replace any product that is damaged in transit. Just contact our online chat to notify us of the situation within 48 hours of product arrival.

All products' delivery arranged by logistic company, If tracking info shows “delivered” but you did not receive your package, pls contact USPS or UPS in time for your package, if you have any questions you can also contact us.

DeAfter Sale&Warrantyfault

No, we will cover the postage.

The malfunction warranty differs from various products purchased from PoweraddMall. Detailed info related to the malfunction warranty is attached in the package. Any issues on the products you purchased, please feel free to contact us.

We will reply you within 24 hours.