Returns Policy

Welcome to the Poweradd after-sales instructions page.

The system will automatically track all Poweradd orders. You can contact us online via

or the dialog box on the home page if you have any problems with our products. We will do our best to help you solve the problem, and we apologize for any inconvenience caused by our products.

The following is a detailed description of the warranty, replacement, and refund service:

1.Warranty Service

All Poweradd products come with an 18-month worry-free warranty. You can find the exact warranty period of the product in the warranty card, which is packaged in the product box. You can also verify the warranty period directly with our customer service team via email. If you find that there are defects in the products during the warranty period, please check the "User Manual" before submitting a warranty service, which will help you solve the problem quickly to some extent.

2.Replacement Or Refund Service

If you need to return or exchange your product for any reasons, we will be at your service as well! We offer free return or replacement service within 30 days from the date of your order.
Please note the following attentions for our return and exchange policy:
· Returned items should be labeled as before and returned in the original packaging.
· Returned items should be no obvious signs of wear or use.

3. Way Of Contact

Please contact us directly via the email

or the dialog box on the home page. We'll assist you asap. When contacting our customer service, please send us your order information or purchase record, as well as indicate your specific reasons and requirements.


After applying for a refund, it will take about 10 working days for the refund to be returned to your account. The terms on this page only apply to products purchased through the store on this website. For Poweradd products purchased through other channels, please contact the corresponding seller directly.

Order Information Prompt
Order ID: You can find the ID in the order history of the account you purchased through.
Model: You can find it in order history of your account, package or user manual. Some product's model numbers are printed directly on itself. The model number can help us identify the exact brand and model of your product more accurately than the product name.

SN: SN can be found on the main body of the product. It is located on the label or printed directly on the product, but definitely not on the package.